Data Protection Policy

tk11 com Privacy Policy — Your Data is Completely Safe and Secure

You have the right to know how your personal information is collected, used, and protected. tk11 com respects that right — which is why everything is laid out clearly here.

Last Updated: June 2026 SSL 256-Bit Secured

How Your Information Is Remains protected

The measures tk11 com has taken to protect user privacy.

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Bank-grade encryption

All your data is protected with 256-bit SSL encryption — the same level of security used by banks. No third party can access your information.

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Data Is Never Sold

Tk11 com never sells, rents, or transfers your personal information to third parties for marketing purposes. This is our strict policy.

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PCI DSS Payment Security

When you transact via bKash, Nagad, Rocket, or bank transfer, your financial information is processed in a PCI DSS-compliant manner.

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Minimal Data Collection

Tk11 com collects only the information genuinely needed to deliver its services. We do not collect data beyond what is necessary.

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Deletion of data after a specified period

A specific retention period is defined for each type of data. Once that period expires, the data is automatically deleted.

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You're in Control

You may request to view, correct, or delete your information at any time. This is a fundamental right that tk11 com fully respects.

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Section 1

Introduction & Applicability

This Privacy Policy ("Policy") describes how tk11 com collects, uses, stores, and protects your personal information. By using the tk11 com website, mobile app, or any of our services, you are considered to have agreed to this policy.

Tk11 com places the highest value on user privacy. We believe your data belongs to you — we are simply its guardians. This policy has been developed in accordance with international data protection standards.

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Applicability: This policy applies to all tk11 com users — registered members, guest browsers, and mobile app users alike.

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Section 2

What Information We Collect

Tk11 com only collects information that is strictly necessary to provide its services. We gather data in two ways — directly from you, and automatically through your use of the platform.

Directly collected information:

  • Identity Information: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Mobile number, email address.
  • Payment Details: bKash/Nagad/Rocket number, bank account details (where applicable).
  • Verification Documents: Photo of NID, passport, or driving licence.

Automatically Collected Information:

  • IP address and device information (browser, operating system).
  • Gaming history and transaction records.
  • Login times, session duration, and navigation patterns.
  • Cookies and local storage data.

Minimal Collection Policy: We only collect what is strictly necessary. Asking for unnecessary information goes against tk11 com's core principles.

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Section 3

How Your Information Is Used

Tk11 com uses your information solely for the following purposes — never beyond them:

  • Account Management: To ensure secure registration, login, and account protection.
  • Service Delivery: To process gameplay, place bets, and handle deposits and withdrawals.
  • KYC Verification: To meet legal obligations and protect minors.
  • Customer Support: To resolve your issues and answer your questions.
  • Security: To prevent fraud, protect accounts, and detect suspicious activity.
  • Relevant Communications: To send important updates, transaction notifications, and account-related information.
  • Legal Compliance: To meet regulatory requirements.
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Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your profile settings.

Data Retention Schedule

Data Type
Purpose of Use
Retention Period
Identity Information (NID)
KYC Verification & Legal Compliance
5 Years
Transaction Records
Financial Records & Auditing
5 Years
Contact Information
Support & Notifications
For the duration of active account
Gaming History
Responsible Gaming Monitoring
3 years
Cookie Data
Experience Enhancement
90 Days
Login Logs
Security Monitoring
1 Year
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Section 4

Data Retention & Security

Tk11 com stores your information on secure, internationally certified servers. These servers are under 24/7 security monitoring and subject to regular security audits.

Our Security Measures:

  • 256-bit SSL/TLS Encryption: All website and app communications are encrypted.
  • Data Encryption: Stored data is also encrypted — not merely access-restricted.
  • Firewall & DDoS Protection: Robust firewalls to prevent unauthorized access.
  • Two-Factor Authentication (2FA): OTP and authenticator support for account security.
  • Regular Penetration Testing: Regular security audits conducted by third parties.
  • Staff Training: All staff are trained in data protection and bound by confidentiality agreements.
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In Case of a Data Breach: In the event of a security breach, tk11 com will directly notify affected users within 72 hours and take all necessary action.

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Section 5

Who Your Data Is Shared With

Tk11 com never sells your data. It may be shared with third parties only in the following limited circumstances:

  • Payment Processors: Only the minimum data required to process transactions via bKash, Nagad, Rocket, or bank transfer.
  • Game Providers: Providers such as Evolution Gaming and Pragmatic Play receive session data required to run games — not personal identity information.
  • KYC Services: Licensed KYC providers for identity verification.
  • Legal Authority: In response to a court order or a lawful request from a regulatory authority.
  • Anti-Fraud System: Dedicated systems for fraud prevention.

Our Commitment: tk11 com does not share your data with any party outside the list above — not for marketing, advertising, or any other commercial purpose.


Even when data is shared with third parties, they may only use it for the specified purpose. All parties are bound by data protection agreements and must comply with tk11 com's policies.

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Section 6

Cookies & Tracking Technologies

Tk11 com uses cookies and similar technologies to enhance your experience and keep the platform running smoothly.

Types of cookies we use:

  • Essential Cookies: Maintaining login sessions, security tokens, and similar functions. The platform cannot operate without these.
  • Preference Cookies: Remembering your language, theme, and other preferences.
  • Statistical Cookies: Understanding which games or features are most used — without identifying individual users.
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Disabling Cookies: You can disable cookies through your browser settings, though some features may not function properly as a result. We recommend keeping essential cookies enabled to maintain your login session.

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Section 7

Your Data Rights

As a tk11 com user, you have the following rights over your own data:

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Right to Access

You may request to see what information tk11 com holds about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request the deletion of your data at any time, except where retention is required by law.

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Right to Restrict Processing

You may request that we restrict the processing of your data for specific purposes.

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Right to Portability

You may request a copy of your data in a portable format.

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Right to Opt-Out

You may opt out of promotional communications at any time.

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To exercise any of these rights, write to our support email ([email protected]). tk11 com will respond within 30 days.

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Section 8

Protection of Minors

Tk11 com's services are intended for users aged 18 and over. We do not knowingly collect information from anyone under the age of 18.

Age is verified at the time of registration and subsequently confirmed through ID verification during the KYC process. If a user is found to be a minor, their account will be immediately suspended and all associated data deleted.

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If you suspect a minor is using tk11 com, please contact our support team immediately. We will take action without delay.

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Section 9

Privacy Policy Updates

Tk11 com may update this Privacy Policy from time to time. For any significant changes, you will be notified by email or in-app notification at least 14 days in advance.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page.

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Section 10

Contact Us

For any questions, concerns, or to exercise your rights regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 via website or app
  • Response Time: Typically within 48 hours; up to 30 days for complex matters.

We take any privacy-related complaint with the utmost seriousness. Our team is always here to support you.

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Our Commitment: At tk11 com, your data belongs to you alone. We are its guardian — not a business asset. Upholding that trust is our greatest responsibility.

🔒 Your data is secure — play at tk11 com with complete peace of mind

Read and understood our Privacy Policy? Then there's no reason to wait — join tk11 com today and enjoy a safe, trustworthy gaming experience.

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